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Login to 8x8 Configuration Manager
Open a web browser and browse to http://login.8x8.com   Enter 8x8 admin credentials into the Username and Password box and click Login. NOTE: The 8x8 username determines which Virtual PBX you connect to. Using different credentials...
Reset a User's Password in 8x8 Configuration Manager
Login to 8x8 Configuration Manager . Click Users. Find the user you are looking for. You can just scroll through the list or use the Search bar at the top-right of the page. You can search by user name, person's name, ex...
Send a New Welcome E-mail in 8x8 Configuration Manager
At times, it may be necessary to send a user the Welcome E-mail again. If the user needs to download the mobile or desktop client, if the user never received the original e-mail, or if the user simply asks. Login to 8x8 Configuration Manager...
Reset a User's 8x8 Voicemail PIN in 8x8 Configuration Manager
If the user cannot remember their voicemail PIN, it is simple to reset the PIN from the Configuration Manager. The user will then need to call in and set their voicemail password. Login to 8x8 Configuration Manager . Click Users. Find the u...
Deactivate or Delete a User in 8x8 Configuration Manager
When you need to deactivate or delete a user, approach the task with caution. Deactivate the user first and verify the right person was selected. Then delete the account if needed. A deactivated account can be reactivated, but a deleted account is g...
Login to 8x8 VO Analytics
Open a web browser and browse to http://login.8x8.com   Enter 8x8 admin credentials into the Username and Password box and click Login. NOTE: The 8x8 username determines which Virtual PBX you connect to. Using different credentials...
Login to 8x8 Virtual Contact Center Configuration Manager
Open a web browser and browse to http://login.8x8.com   Enter 8x8 admin credentials into the Username and Password box and click Login. NOTE: The 8x8 username determines which Virtual PBX you connect to. Using different credentials...
TROUBLESHOOT- User reports all 8x8 calls go directly to voicemail.
If the user reports that all calls go to voicemail, check call forwarding rules. Have the user verify that calling outbound from their phone works. If it does not, then troubleshoot the phone not working at all.  These steps specifically tro...
How to Set Up Obihai Off-Hook Autodial