Admin Tasks

Open a web browser and browse to http://login.8x8.com   Enter 8x8 admin credentials into the Username and Password box and click Login. NOTE: The 8x8 username determines which Virtual PBX you connect to. Using different credentials will log...

Login to 8x8 Configuration Manager . Click Users. Find the user you are looking for. You can just scroll through the list or use the Search bar at the top-right of the page. You can search by user name, person's name, ex...

At times, it may be necessary to send a user the Welcome E-mail again. If the user needs to download the mobile or desktop client, if the user never received the original e-mail, or if the user simply asks. Login to 8x8 Configuration Manager...

If the user cannot remember their voicemail PIN, it is simple to reset the PIN from the Configuration Manager. The user will then need to call in and set their voicemail password. Login to 8x8 Configuration Manager . Click Users. Find the u...

When you need to deactivate or delete a user, approach the task with caution. Deactivate the user first and verify the right person was selected. Then delete the account if needed. A deactivated account can be reactivated, but a deleted account is g...

Open a web browser and browse to http://login.8x8.com   Enter 8x8 admin credentials into the Username and Password box and click Login. NOTE: The 8x8 username determines which Virtual PBX you connect to. Using different credentials...

Open a web browser and browse to http://login.8x8.com   Enter 8x8 admin credentials into the Username and Password box and click Login. NOTE: The 8x8 username determines which Virtual PBX you connect to. Using different credentials...

If the user reports that all calls go to voicemail, check call forwarding rules. Have the user verify that calling outbound from their phone works. If it does not, then troubleshoot the phone not working at all.  These steps specifically tro...