Send a New Welcome E-mail in 8x8 Configuration Manager

At times, it may be necessary to send a user the Welcome E-mail again. If the user needs to download the mobile or desktop client, if the user never received the original e-mail, or if the user simply asks.

  1. Login to 8x8 Configuration Manager.
  2. Click Users.
  3. Find the user you are looking for. You can just scroll through the list or use the Search bar at the top-right of the page. You can search by user name, person's name, extension, or e-mail address.
  4. On the user record, click the Ellipses button (three vertical squares).
  5. Verify the e-mail address listed in the user record with the user to make sure it is going to the right place.
  6. Click Send welcome email. An e-mail will be sent to the user.
  7. Check with user to ensure they received the email.
  8. Log out of Virtual Office Configuration Manager.