Caller hears ringback on queue calls in VCC.
When a caller calls into a queue, they hear ringback (the audio is a phone ringing) when their calls goes to an agent. This interrupts any queue Music On Hold, announcements, etc. in the queue audio and replaces it with ringing. In a queue with good...
VCC Contact Center Supervisor
For supervisors in a VCC queue, there are a number of resources.
Get a complete manual of features here: https://docs.8x8.com/8x8WebHelp/VCC/supervisor-guide-general/Default.htm
Queue Management (real-time stats, agent stats, etc.)