New Articles

  1. 8x8 VoIP Phones and Accessories List

    These sleek and elegant IP phones offer true "plug and play" functionality along with powerful features and flexibility. Users simply plug theses phones into any public or private Internet connection and immediately make or receive calls. ...
  2. Navigating the Vertical Customer Portal

    To download the pdf copy of these directions, click here .  Navigating the Vertical Customer Portal Vertical's new customer portal is here! The customer portal was designed with you in mind. From within the customer portal yo...
  3. Voicemail Quick Reference Guide

    This is a quick reference guide to the desktop app. View the quick reference guide below, or click here  to download.  ...
  4. How to Set Up Obihai Off-Hook Autodial

  5. VCC Contact Center Supervisor

    For supervisors in a VCC queue, there are a number of resources. Get a complete manual of features here: https://docs.8x8.com/8x8WebHelp/VCC/supervisor-guide-general/Default.htm Queue Management (real-time stats, agent stats, etc.) ...
  6. 8x8 Video Meetings: Learn how to schedule, join, and collaborate with your contacts using 8x8 Video Meetings.

    This web guide offers detailed feature overviews and  how-to content.  Click here to view the guide.   ...
  7. 8x8 Video Meetings Quick Start Guide

    Get started with 8x8 Video meetings using this quick overview of the core capabilities.  Click here  to download the quick guide, or view it below, ...
  8. Caller hears ringback on queue calls in VCC.

    When a caller calls into a queue, they hear ringback (the audio is a phone ringing) when their calls goes to an agent. This interrupts any queue Music On Hold, announcements, etc. in the queue audio and replaces it with ringing. In a queue with good...
  9. Feature Access Codes or Dialpad Key Shortcuts for Virtual Office

    When placing calls or while on a call, you can use dialpad key shortcuts (also called star codes), on your desk phone or in Virtual Office, to perform various actions. Some star codes require special permissions for a user to perform that action. Th...
  10. Join a Call Queue: Polycom VVX 600-Series Phone

    You can log in and out of a call queue by following the steps in this video: Before using your phone you need to activate it. ...