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Created On: 11/18/2021
in Virtual Office It’s easy to schedule meetings with people, but what do you do when you need to add people on the fly? 8x8 Meetings allows you to invite other people to the meeting via phone call, e-mail, text message, or invite to another conference sys...
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Created On: 11/12/2021
in Virtual Office Make your 8x8 Work status more effective by linking your real-world activity. You can connect your calendar and your computer activity to your account with these easy steps.
8x8 Work - Desktop
Step 1:
Click on the gear icon ...
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Created On: 10/07/2020
in Phones These sleek and elegant IP phones offer true "plug and play" functionality along with powerful features and flexibility. Users simply plug theses phones into any public or private Internet connection and immediately make or receive calls. ...
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Created On: 10/06/2020
in Vertical Customer Portal To download the pdf copy of these directions, click here .
Navigating the Vertical Customer Portal
Vertical's new customer portal is here! The customer portal was designed with you in mind. From within the customer portal yo...
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This is a quick reference guide to the desktop app. View the quick reference guide below, or click here to download. ...
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Created On: 02/05/2020
in Admin Tasks
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For supervisors in a VCC queue, there are a number of resources.
Get a complete manual of features here: https://docs.8x8.com/8x8WebHelp/VCC/supervisor-guide-general/Default.htm
Queue Management (real-time stats, agent stats, etc.)
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Created On: 10/04/2019
in Virtual Meetings This web guide offers detailed feature overviews and how-to content. Click here to view the guide. ...
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Created On: 10/04/2019
in Virtual Meetings Get started with 8x8 Video meetings using this quick overview of the core capabilities. Click here to download the quick guide, or view it below,
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When a caller calls into a queue, they hear ringback (the audio is a phone ringing) when their calls goes to an agent. This interrupts any queue Music On Hold, announcements, etc. in the queue audio and replaces it with ringing. In a queue with good...