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When a caller calls into a queue, they hear ringback (the audio is a phone ringing) when their calls goes to an agent. This interrupts any queue Music On Hold, announcements, etc. in the queue audio and replaces it with ringing. In a queue with good...
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Created On: 05/22/2019
in Virtual Office When placing calls or while on a call, you can use dialpad key shortcuts (also called star codes), on your desk phone or in Virtual Office, to perform various actions. Some star codes require special permissions for a user to perform that action. Th...
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Created On: 04/10/2019
in X2 Call Queues You can log in and out of a call queue by following the steps in this video:
Before using your phone you need to activate it.
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Created On: 04/10/2019
in X2 Call Queues You can log in and out of a call queue by following the steps in this video:
Before using your phone you need to activate it.
...
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Created On: 04/10/2019
in X2 Call Queues You can log in and out of a call queue by following the steps in this video:
Before using your phone you need to activate it.
...
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Created On: 04/10/2019
in X2 Call Queues You can log in and out of a call queue by following the steps in this video:
Before using your phone you need to activate it.
...
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Created On: 04/10/2019
in X2 Call Queues You can log in and out of a call queue by following the steps in this video:
Before using your phone you need to activate it.
...
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Here is a quick guide for using your Polycom VVX 400-series phone. You can also view simple videos on common features here:
Using Your Polycom VVX 400-Series Phone
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Here is a quick guide for using your Polycom VVX 500- or 600-series phone. You can also view simple videos on common features here:
Using Your Polycom VVX 500-Series Phone
Using Your Polycom VVX 600-Series Phone
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Created On: 03/29/2019
in Phones The Polycom VVX 500-series phone is easy to use. Below are some simple videos on how to use it. A Quick User Guide is also available in PDF format.
Before using your phone, you need to activate it
Here's how. Remember, you need to have t...