Updated Articles

  1. Important Announcement for All SMS Users on 8x8

    *We first alerted customers to this change on March 2023. If you have already taken care of this, there's nothing else to do.* Critical changes are taking place regarding 8x8's SMS/MMS messaging service via Work for Desktop and Work for Mobile...
  2. 8x8 Feature Highlights - Fall 2023

    Contact Center 8x8 Intelligent Customer Assistant for Voice - Intelligent Customer Assistant, a conversational AI solution, is now available for voice self-service. The addition of voice expands 8x8 Intelligent Customer Assistant’s powerful, user...
  3. 8x8 Feature Highlights - Summer 2023

    Contact Center 8x8 Supervisor Workspace - 8x8 Supervisor Workspace is a purpose-built experience that blends analytics, performance management, and team admin capabilities into a single interface providing increased efficiency and productivity. I...
  4. Yealink MP56 Phone

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  5. 8x8 Feature Highlights - Spring 2023

    Contact Center 8x8 Intelligent Customer Assistant - 8x8 Intelligent Customer Assistant (ICA) is a powerful, user-friendly, conversational AI solution that enables businesses to create automated self-service and support experiences across channels...
  6. 8x8 Feature Highlights - Winter 2023

    Unified Communications Mobile Admin - For the 8x8 system administrator on the move, this composed experience helps boost operational efficiency and confidence in 8x8 services by surfacing key metrics and parameters. Mobile Admin simplifies access...
  7. 8x8 Feature Highlights - Fall 2022

    Unified Communications 8x8 Phone App for Microsoft Teams - The 8x8 Phone App for Microsoft Teams is a new XCaaS integration that provides customers with a new option for enabling cost-effective PSTN calling in Teams. Learn More → 8x8 Work is ...
  8. Login to 8x8 Configuration Manager

    Open a web browser and browse to http://login.8x8.com   Enter 8x8 admin credentials into the Username and Password box and click Login. NOTE: The 8x8 username determines which Virtual PBX you connect to. Using different credentials will log you ...
  9. 8x8 Feature Highlights - Summer 2022

    Unified Communications 8x8 Meetings and Salesforce integration - Link meetings and centralize recordings, chat, and transcripts to Salesforce objects for easy access and broader visibility. Learn more → Post-meeting summary enhancements - Me...
  10. 8x8 Feature Highlights - Spring 2022

    Unified Communications 8x8 Conversation IQ - We’ve taken quality management and speech analytics, long reserved for the contact center, and made them available across the entire organization. See what Conversation IQ can do to bring consistency, ...