Updated Articles

  1. Navigating the Vertical Customer Portal

    To download the pdf copy of these directions, click here .  Navigating the Vertical Customer Portal Vertical's new customer portal is here! The customer portal was designed with you in mind. From within the customer portal yo...
  2. Join a Call Queue: Polycom VVX 350 Phone

    You can log in and out of a call queue by following the steps in this video: Before using your phone you need to activate it. ...
  3. Polycom VVX 250 Phone

    The Polycom VVX 250 phone is easy to use. Below are some simple videos on how to use it. Polycom VVX 250 Quick Tips are also available in PDF format. Before using your phone, you need to activate it Here's how. Remember, you need to ...
  4. Virtual Office Mobile Guide

    Virtual Office Mobile is the UC client for 8x8. You can download the appropriate clients on the links below: Google Play | Apple Store See the Virtual Office Mobile Quick Reference here:  Virtual Office Mobile Quick Referenc...
  5. Virtual Office Desktop Guide

    Virtual Office Desktop is the UC client for 8x8. You can download the appropriate clients on the links below: Download for PC | Download for Mac | Google Play | Apple Store Get a quick reference sheet here:  Virtual Offi...
  6. VCC Contact Center Supervisor

    For supervisors in a VCC queue, there are a number of resources. Get a complete manual of features here: https://docs.8x8.com/8x8WebHelp/VCC/supervisor-guide-general/Default.htm Queue Management (real-time stats, agent stats, etc.) ...
  7. Join a Call Queue: Polycom VVX 600-Series Phone

    You can log in and out of a call queue by following the steps in this video: Before using your phone you need to activate it. ...
  8. Join a Call Queue: Polycom VVX 400-Series Phone

    You can log in and out of a call queue by following the steps in this video: Before using your phone you need to activate it. ...
  9. Join a Call Queue: Polycom VVX 450 Phone

    You can log in and out of a call queue by following the steps in this video: Before using your phone you need to activate it. ...
  10. Join a Call Queue: Polycom VVX 250 Phone

    You can log in and out of a call queue by following the steps in this video: Before using your phone you need to activate it. ...