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Last Updated: 03/26/2020
in Virtual Office This is a quick reference guide to the mobile app.
See more information on Virtual Office Mobile, including videos, here: Virtual Office Mobile Quick Reference Guide
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Last Updated: 04/06/2021
in Vertical Customer Portal To download the pdf copy of these directions, click here .
Navigating the Vertical Customer Portal
Vertical's new customer portal is here! The customer portal was designed with you in mind. From within the customer portal you can:
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Last Updated: 05/05/2023
Unified Communications Mobile Admin - For the 8x8 system administrator on the move, this composed experience helps boost operational efficiency and confidence in 8x8 services by surfacing key metrics and parameters. Mobile Admin simplifies access...
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Last Updated: 04/05/2021
in X2 Call Queues You can log in and out of a call queue by following the steps in this video:
Before using your phone you need to activate it.
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Last Updated: 08/26/2022
Unified Communications 8x8 Conversation IQ - We’ve taken quality management and speech analytics, long reserved for the contact center, and made them available across the entire organization. See what Conversation IQ can do to bring consistency, ...
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Here is a quick guide for using your Polycom VVX 500- or 600-series phone. You can also view simple videos on common features here: Using Your Polycom VVX 500-Series Phone Using Your Polycom VVX 600-Series Phone ...
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Last Updated: 04/05/2021
in X2 Call Queues You can log in and out of a call queue by following the steps in this video:
Before using your phone you need to activate it.
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Last Updated: 03/29/2019
in Admin Tasks At times, it may be necessary to send a user the Welcome E-mail again. If the user needs to download the mobile or desktop client, if the user never received the original e-mail, or if the user simply asks. Login to 8x8 Configuration Manager . ...
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Last Updated: 04/05/2021
in X2 Call Queues You can log in and out of a call queue by following the steps in this video:
Before using your phone you need to activate it.
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Last Updated: 10/27/2023
Contact Center 8x8 Intelligent Customer Assistant for Voice - Intelligent Customer Assistant, a conversational AI solution, is now available for voice self-service. The addition of voice expands 8x8 Intelligent Customer Assistant’s powerful, user...