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Last Updated: 03/29/2019
in Admin Tasks
Open a web browser and browse to http://login.8x8.com
Enter 8x8 admin credentials into the Username and Password box and click Login.
NOTE: The 8x8 username determines which Virtual PBX you connect to. Using different credentials...
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Last Updated: 03/29/2019
in Admin Tasks If the user cannot remember their voicemail PIN, it is simple to reset the PIN from the Configuration Manager. The user will then need to call in and set their voicemail password. Login to 8x8 Configuration Manager . Click Users. Find the u...
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Last Updated: 04/30/2020
in Virtual Meetings Quick Reference Guide for Virtual Office Meetings:
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Last Updated: 05/22/2019
in Virtual Office When placing calls or while on a call, you can use dialpad key shortcuts (also called star codes), on your desk phone or in Virtual Office, to perform various actions. Some star codes require special permissions for a user to perform that action. Th...
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Last Updated: 04/16/2020
in Virtual Meetings Get started with 8x8 Video meetings using this quick overview of the core capabilities. Click here to download the quick guide, or view it below,
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Last Updated: 03/29/2019
in Admin Tasks At times, it may be necessary to send a user the Welcome E-mail again. If the user needs to download the mobile or desktop client, if the user never received the original e-mail, or if the user simply asks. Login to 8x8 Configuration Manager...
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Last Updated: 04/05/2021
in X2 Call Queues You can log in and out of a call queue by following the steps in this video:
Before using your phone you need to activate it.
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Last Updated: 06/24/2019
in Virtual Contact Center (VCC) When a caller calls into a queue, they hear ringback (the audio is a phone ringing) when their calls goes to an agent. This interrupts any queue Music On Hold, announcements, etc. in the queue audio and replaces it with ringing. In a queue with good...
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Here is a quick guide for using your Polycom VVX 500- or 600-series phone. You can also view simple videos on common features here: Using Your Polycom VVX 500-Series Phone Using Your Polycom VVX 600-Series Phone ...
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Last Updated: 04/04/2019
in Admin Tasks
Login to 8x8 Configuration Manager .
Click Users.
Find the user you are looking for. You can just scroll through the list or use the Search bar at the top-right of the page. You can search by user name, person's name, ex...